We aim to dispatch your order within 1-2 business days. Delivery within India usually takes 2-7 working days, though this can vary due to third-party couriers. Once your order ships, you'll receive tracking information via email and text or WhatsApp.

Need assistance? We're here for you! Call us at: +91 96190 49575 For administrative queries, email admin@thedearist.com. For marketing queries, email: community@thedearist.com. We are a small company with a small team, and we're working hard to address all queries via email, WhatsApp, and messages. Please bear with us, and we’ll do our best to respond as promptly as possible.

Absolutely! We offer pan-India and global shipping. To view estimated shipping cost and timeframe for your region, enter your address at checkout.

Sometimes, shipping couriers take 1-2 business days to update shipment statuses. Please allow 48 hours for tracking details to appear. If your tracking number still isn't working, email us at admin@thedearist.com.

If you need to update your shipping address, please email us at admin@thedearist.com as soon as possible. Once the order has been dispatched or the address has been entered, it may be difficult to make changes, but we’ll do our best to find a solution for you.

Yes, we are currently available on Amazon India and Amazon UK. Be sure to check the seller and make your purchase from a verified source on Amazon.

We do not have our own store at this time, but our products are available at select dermatologist clinics, spas, salons, and boutiques.

You can find Dearist products at Ageless Clinic, Glow Clinics, The White Door, and several other boutiques and spas. For more information on our offline retailers in different parts of India, click here.

Please feel free to reach out to us at admin@thedearist.com or call us at +91 96190 49575. Our team is here to provide personalised assistance and will get back to you as soon as possible.

We are always excited to collaborate with aligned partners locally and globally. To discuss stocking Dearist products, please reach out to us at +91 96190 49575 or email admin@thedearist.com.

We can only guarantee the authenticity of products purchased directly from thedearist.com. For products bought from other retail stores or e-commerce websites, please contact them directly for any product or shipping-related issues. For a list of our authorised retailers, please refer to our stockists here

If you receive the wrong product, please email us images of the package and your order number to admin@thedearist.com within 24 hours of delivery.  After evaluating individual cases, if we made an error, we’ll ensure you get the correct Dearist product!

We’re always excited to connect with talented individuals who want to join our team! For more information on our current openings, click here to see if there’s a role that fits you.

We accept mostly all forms of payment, UPI, GPay, Visa, Mastercard, and American Express credit or debit cards.

If your payment is declined, please:

• Check that your card’s billing details (security code, zip code) match what you’ve entered.
• Ensure your card is not expired.
• Contact your card issuer, as they may have declined the payment without specifying a reason.

If none of these apply, please contact us at admin@thedearist.com.

We offer returns only for damaged or expired products. If you receive a leaking package, please refuse delivery. If the package is intact, but the goods inside are damaged, send us photos of the outer packaging, delivery box and damaged items, along with your order ID, to admin@thedearist.com within 24 hours of receiving the package. We will assess the situation, and do our best to resolve it.

Unfortunately, we do not provide refunds. For more details, please read our refund and return policy here.

We generally don’t offer discounts on individual products unless they’re close to expiry. For the best savings, we recommend shopping from our combo packs. As a special welcome, enjoy a 10% discount on your first purchase!

Yes! If your order is subject to duties, taxes, or related fees, these will be included at checkout. You'll be charged for sales tax and duty at that time, and our shipping partner will handle the payments when your order clears customs, so there's nothing extra to pay upon delivery.

To redeem your gift card, select "Gift Card" as your payment method at checkout and enter the unique code from your gift card email. If the gift card amount is less than your order total, you'll need to add an additional payment method to cover the remaining balance. If there’s a remaining balance on your gift card after your order is placed, you can use it for your next order, so be sure to save your unique code for future use!

Yes, our products are available at select dermatologist clinics, including Ageless Clinic and The Glow Clinics.

Our products are formulated with ingredients generally considered safe for pregnant and breastfeeding women, as well as children. However, we recommend consulting your doctor before using any new product during pregnancy or breastfeeding.

We recommend trying or adding these products Aloe Vera Gel, Brightening Mask, Pure Rose Water, and Sea Buckthorn Berry & Calendula Oil. However, please patch test any new product before use to ensure compatibility with your skin. Note that these products are not specifically designed as treatments for acne-prone skin.

All our products are generally safe for sensitive skin, unless you’re allergic to a specific ingredient. We don’t use fragrances, silicones, parabens, alcohol, or essential oils that might cause irritation. As always, patch test before using any new product to avoid potential reactions.

Yes, you can use oils on oily skin. We recommend our Sea Buckthorn Berry & Calendula Oil, which contains 75% Sea Buckthorn Berry CO2 Extract and other non-comedogenic ingredients. Always apply facial oils to damp skin, and be sure to patch tests before full use.

Almost all our products are vegan, with the exception of Dearist Precious Saffron Oil. This product contains 40% Kumkumadi Thailam (saffron oil), which is traditionally and ayurvedically made with goat’s milk to aid in gentle exfoliation, a key element of the formulation.

Our products are free from added or artificial fragrances. Any scent you notice comes from the natural fragrance of the ingredients themselves, which we haven't altered.

To maintain optimal quality, store your products in a cool, dry place away from heat and sunlight. A pantry or cabinet is an ideal spot.

Yes, we are committed to being cruelty-free. We do not test on animals at any stage of product development.