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Frequently Asked Questions
How long does it take to ship my order? How can I track it?
We aim to dispatch your order within 1-2 business days. Delivery within India usually takes 2-7 working days, though this can vary due to third-party couriers. Once your order ships, you'll receive tracking information via email and text or WhatsApp.
How do I contact customer support?
Need assistance? We're here for you!
Call us at: +91 96190 49575
For administrative queries, email admin@thedearist.com
For marketing queries, email: community@thedearist.com
We are a small company with a small team, and we're working hard to address all queries via email, WhatsApp, and messages. Please bear with us, and we’ll do our best to respond as promptly as possible.
Do you ship across India & internationally?
Absolutely! We offer shipping pan-India, and looking to start global shipping soon.
My tracking details aren't working, Can you help?
Sometimes, shipping couriers take 1-2 business days to update shipment statuses. Please allow 48 hours for tracking details to appear. If your tracking number still isn't working, email us at admin@thedearist.com.
How can I update my shipping address?
If you need to update your shipping address, please email us at admin@thedearist.com as soon as possible. Once the order has been dispatched or the address has been entered, it may be difficult to make changes, but we’ll do our best to find a solution for you.
What is your refund and return policy?
We offer returns only for damaged or expired products. If you receive a leaking package, please refuse delivery. If the package is intact, but the goods inside are damaged, send us photos of the outer packaging, delivery box and damaged items, along with your order ID, to admin@thedearist.com within 24 hours of receiving the package. We will assess the situation, and do our best to resolve it.
Unfortunately, we do not provide refunds. For more details, please read our refund and return policy here.
How do I pay with a gift card?
To redeem your gift card, select "Gift Card" as your payment method at checkout and enter the unique code from your gift card email. If the gift card amount is less than your order total, you'll need to add an additional payment method to cover the remaining balance. If there’s a remaining balance on your gift card after your order is placed, you can use it for your next order, so be sure to save your unique code for future use!